Privacy Policy
Last updated: February 2026
Introduction
Heat Pumps Expert ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.
Information We Collect
We may collect the following types of information:
- Contact information (name, email, phone number, address) when you submit enquiry forms
- Usage data (pages visited, time spent on site, referring pages)
- Device information (browser type, IP address, operating system)
How We Use Your Information
We use your information to:
- Connect you with MCS certified heat pump installers
- Provide information about heat pumps and grants
- Improve our website and services
- Send relevant updates (with your consent)
Sharing Your Information
We may share your contact information with MCS certified installers in your area when you request quotes. We do not sell your personal information to third parties.
Cookies
We use cookies to improve your experience on our website. You can control cookie settings through your browser.
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Withdraw consent at any time
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at info@heatpumpsexpert.com.